Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Please Email first for interenational shipments that way we can ensure the best results.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days sometimes longer dependent on your country's customs protocol.
How do I cancel Lessons?
We're so sad to see you go! If you have to cancel we require an email to firstname.lastname@example.org 15 days before the next billing period. This is the ONLY METHOD that we will accept for cancellation as listed by our policies. If you're not meshing with your current instructor or instrument you can also talk to the administration at Impulse Music Co to change instruments or instructors! It's completely free to change!
Can I purchase a case or gig bag to go with my guitar purchase?
Yes! If you purchase a guitar and would like to get a Impulse Music Co Gig Bag or Tear Drop Case we do offer a discount on them!
If I purchase strings and a guitar, will you set it up in the tuning I want?
Absolutely! Just message or email with the order number, with the details of the setup!
Whats the Return Policy?
We offer a 30 day return window for brand new items! The item in question has to come back in 100% the original condition. Please view our Refund/Return Policy at the bottom the our page for full details.
How do I know if the Guitar I want comes with a case?
Every listing will say if it comes with a case or not.
Why is no one responding to my messages?
We are an independently run music store, academy, venue, and repair shop. Less than 20 people work here. So if your message/email is after hours chances are our staff is trying to rest and relax before the following work day.
"Super knowledgeable staff. A wide variety of unique products for all skill levels. Even lessons and repairs all under one roof! My favorite music store in Santa Clarita valley if not all of Los Angeles. Worth checking out, even their website store!"
"I’ve really enjoyed the community Impulse Music has cultivated with its events. My husband is a big fan and now I’m a fan too of them. They’re welcoming, knowledge, and kind. Their music events with guest musicians to stage rehearsal rentals are top notch!"
"Excellent guitar service and repair! The staff is highly knowledgeable and incredibly helpful. I have had both minor adjustments and full setups done on my guitars here and both were treated with equal care and attention. A great store and resource for beginners and experts alike. They offer a nice, personal alternative to the generic big box music store experience."