Edited on 09/21/2022
All Lesson Plans/Commitments are Subscriptions and will Auto Renew unless given a 15 day written notice before the next billing date (1st of every month) sent to lessons@impulsemusicco.com
There are no exceptions
School Policies
(A) TUITION PAYMENTS -- All tuition is paid through our auto-billing system only. No Cash or checks will be accepted. Purchase orders through Charter schools upon approval. Tuition is based on a monthly schedule. Billing is on the 1st day of every month (however processing is dependent upon your financial institution). New students will be billed a prorated amount on the day they are formally put on the schedule. There is a one-time non-refundable $25.00 registration fee due upon enrollment for lessons.
(B) COMMITMENT LEVELS AND MONTHLY RATES – Impulse Music Co. offers three different commitment levels for half-an-hour and hour lessons each. The rate due is based on the commitment level chosen at the time of enrollment:
6 Month Commitment
$145 per month for weekly 30 Minute Lessons
$280 per month for weekly 60 minute lessons
3 Month Commitment
$155 per month for weekly 30 Minute Lessons
$290 per month for weekly 60 minute lessons
1 Month Commitment
$160 per month for weekly 30 Minute Lessons
$300 per month for weekly 60 minute lessons
Regardless of commitment level, lessons will be paid monthly. However, the chosen commitment level is an indicator of the term of lessons. Lessons cannot be canceled in the middle of the term. For example, if a six month commitment is chosen, lessons cannot be canceled after only four months, and payment will still be owed for the last two months regardless of attendance.
(C) CREDIT CARDS AND DELINQUENT PAYMENTS – A credit card is required to be kept on file at all times for payment of lessons (exceptions do exist for students paying through a Charter School). Impulse Music Co does not keep your private information on file, or have access to such information. All credit/debit/ACH info is stored through Teacherzone.com who stores all student/client information via cloud encryption. More information about Teacherzones Privacy policy here www.teacherzone.com.
If your card is rejected and payment is not processed for lessons by the 5th of the month being billed for, we withhold the right to refuse or cancel lessons until payment processing has been rectified. Delinquent Accounts will not be able to continue lessons even after cancellation, until paid in full. Delinquent payments may result in you being removed from the schedule and your time slot being offered to another paying student. This DOES NOT, however, excuse any payments you owe.
Fighting a charge after not adhering to the cancellation policies will result in a permanent ban from Impulse Music Co. We DO NOT accept cash or checks for payment of lessons.
(D) MAKE UP LESSONS – We DO NOT offer makeup lessons for student absence or cancellation.
With 24 hour notice you can reschedule the same week or schedule an online lesson (dependent upon teacher availability). No credits or refunds will be offered or extended due to student absence. Late students will only receive the duration of the remaining lesson (example: if you show up at 2:45 and lesson ends at 3pm you only recieve a 15 minute lesson).
We treat this like a subscription in other words "You use it or you lose it." Similar to other subscriptions such as a gym membership. If you do not use the services offered, that is the sole responsibility of the purchase. We do not offer refunds for non-activity on your lesson account.
Under the special circumstance of a credit/lesson banked, it expires after 30 days if not used. (Special Circumstances include but are not limited to family death, illness/spreadable/infectious disease or ailment, injury, etc.)
(E) TEACHER ABSENCES – Teacher absences can/will result in a refund for the time period of the lesson. A substitute teacher (if available) can be scheduled for teacher absence planned in advance.
(F) LESSON CANCELLATION POLICY – We require a 15-day written advanced notice before the next billing period for stopping lessons. There are no partial refunds for lessons not taken within the month. Please make sure all cancellation requests and emails go to lessons@impulsemusicco.com.
The “billing period” is defined as 15 days prior to the expiration of your lesson term. For six month commitments this is after six months, for three month commitments this is after three months, and for one month commitments this is before the first of the next month.
There will be no partial charges for any month due to cancellation, on the first of every month you will be expected to pay the full charge as laid out in Subsection (B). For example, if you cancel on September 15 with the intention of your last attended lesson being October 15, you cannot only pay for half of October.
Fighting a charge after not adhering to the cancellation policies will result in a permanent ban from Impulse Music Co. and any IMC Affiliates
(G) DAMAGES – Parents will be held responsible for damage caused by their child to equipment and property located at Impulse Music Co and any equipment being borrowed for an event, performance workshop, etc. (No exceptions)
(H) SICKNESS – If a child is deemed sick or contagious upon arrival they will be sent home with no lesson or reschedule. If you or your child are sick, please stay home and complete your lesson via online medium as all of our instructors offer online lessons as well.
(I) WITHOLDING SERVICE – Parents and Students need to be respectful of teachers and staff at Impulse Music Co. All of our staff withholds the right to refuse service based upon any actions that students or parents commit. Ultimately be respectful.
(J) CANCELLATION BEFORE FIRST LESSON – Cancellation of lessons before participating in the first lesson/first month is allowed, however will only result in a partial 50% refund of the first month due to booking time that could have been reserved for other attending students.
(K) STUDENT PERKS -- Students receive 10% discounts on everything in the store (does not include negotiated deal prices). 20% off repairs to instruments. Discounted rental price on Stage Door (venue/rehearsal space). Students receive discounted rates on clinics and seminars and even enter for free dependent on the event.
(L) ISSUES NOT TAKEN INTO CONSIDERATION IN THIS CONTRACT – Impulse Music Co. and its representatives have done their best to take any and all issues into account throughout this contract. However, there may be some issues that are not taken into consideration throughout this contract, and they will be resolved as best as possible within the spirit of the rules set forth and/or in accordance with standard industry practices.
By Registering and participating in lessons at Impulse Music Co. (KG Music Center LLC) You have accepted any and all terms/policies regarding our Lesson Programs and future changes made to our policies.
Please note that all the policy information is to ensure the best operating potential of our business and to keep everyone safe and accountable.
Substantive changes to these policies will be sent out via e-mail and posted in the store.
A printed copy of the agreed upon contract will be available upon request.
By Registering and participating in lessons at Impulse Music Company (KG Music Center LLC) You have accepted any and all terms/policies regarding our Lesson Programs and future changes made to our policies.
Please note that all the policy information is to ensure the best operating potential of our business and to keep everyone safe and accountable.